PRIVACY POLICY (Regrout.sg)

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Effective Date: 2025

Operated by: Sunny Construction Pte Ltd (UEN: 201708900K)

Regrout.sg (“we”, “our”, “us”) is operated by Sunny Construction Pte Ltd.
We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website, contact us, or use our services.

1. Personal Data We Collect

We may collect the following information when you use our website or communicate with us:

1.1 Information you provide directly

• Name
• Mobile number
• Email address
• Address or service location
• Photos or videos of your bathroom or tiles (if you send them)
• Any information submitted via WhatsApp, online forms, or direct messages

1.2 Information automatically collected

• IP address
• Device information
• Browser type
• Pages visited
• Time spent on the site
• Analytics data (Google Analytics, Meta Pixel, TikTok Pixel, or similar tools)

2. How We Use Your Personal Data

• To contact you regarding your enquiry
• To provide quotations, scheduling, and service updates
• To assess your bathroom or tile condition
• To carry out the regrouting or restoration services you request
• To improve website performance and user experience
• To conduct marketing campaigns or retargeting (only if you opt in)
• To comply with regulatory or legal obligations

Note: We do not sell, rent, or trade your personal information.

3. Disclosure of Your Information

Your information may be shared with:

• Customer service staff handling your enquiry
• Technicians assigned to your job
• IT and marketing service providers supporting our website
• Government authorities if legally required

4. Use of Cookies and Tracking Technologies

Our website may use:

• Cookies
• Google Analytics
• Meta Pixel
• WhatsApp click tracking
• Other basic tracking tools

Note: You may disable cookies in your browser settings.

5. How We Protect Your Data

• Restricted staff access
• Secure systems and encrypted channels where applicable
• Data minimisation
• Regular process reviews

6. Retention of Personal Data

We retain your data for as long as necessary to:

• Process enquiries
• Complete services
• Maintain business records
• Comply with legal obligations

7. Access, Correction & Withdrawal

You may request to access, correct, or withdraw consent by contacting our Data Protection Officer (DPO).

8. Third-Party Links

We are not responsible for third-party privacy practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time.

10. Data Protection Officer (DPO)

Sunny Construction Pte Ltd
Email: dpo@sunnycons.com

11. Contact Us

Email: dpo@sunnycons.com
Website: www.regrout.sg